Environmental, Social, and Governance
ESG: an Extension of Our Core Values
Dwellworks approach to our Environment, Social, and Governance (ESG) initiatives is an extension of our core values of integrity, teamwork, performance, innovation and fun and our commitment to being an embedded, outsourced extension of the clients we serve. We have always been closely engaged with our clients, customers, associates, supply chain, and investors, as well as with regulatory agencies, the communities where we work and live, and the world we operate in. These relationships and their commitment to sustainability only further our desire to leave this earth better than we found it. While we have no legal or
regulatory requirement to report on these initiatives, we believe
the ESG framework is intrinsic to and aligned with our core values.
A Message from Our Executive Chairman
“The conversation about ESG continues to evolve, but our commitment to environmental , social, and governance initiatives remains grounded as it has been from the beginning in our core values and our accountability to stakeholders. Dwellworks has always been closely engaged with our clients, customers, associates, supply chain, and investors, as well as with regulatory agencies, the communities where we work and live, and the world we operate in. It’s how we became the trusted global leader for destination services and a disruptor in global temporary living solutions. And it’s how we’ve earned the accolade we’re most proud of, a Top Workplace for our associates."
Bob Rosing
Dwellworks Executive Chairman
Environment
As a global service provider, Dwellworks Living is closely attuned to the requirements of an environmentally sustainable business. One of our biggest contributions to this cause is being a regular contributor to the Coalition for Greener Mobility, established by Worldwide ERC® (WERC), the Canadian Employee Relocation Council (CERC), the European Relocation Association (EuRA), the Corporate Housing Providers Association (CHPA), the Federation Internationale des Demenageurs Internationaux (FIDI Global Alliance), and the International Association of Movers (IAM).
Since 2021, we have lowered our GHG emissions by 53% at our global headquarters in Cleveland, Ohio. Last year, we furthered this effort by changing telecommunications partners to lower our kWh usage and reduce the amount of handsets needed for our Cleveland employees.
We also leverage digital content in our Destination Services by using AI to analyze how we can simplify and streamline the customer experience with fewer transactional steps and more personalized engagement. For corporate housing, our yearly supplier surveys ensure our corporate housing partners are taking sustainable actions in their daily operations.
Social
Global mobility and business travel are people-centric business services. We value the unique capabilities and vibrancy of our associates, our network, our corporate housing suppliers, and our customers. Our people-first industries require empathy, respect, and accountability. We strive to build teams that reflect the expectations of all the stakeholders we serve.
Dwellworks and Dwellworks Living have always been organizations that trust our talent, and we fully support our internal subject matter experts in customer service, compliance, and supply chain management who have developed content and provided training experiences that have inspired us in understanding local rules and regulations, customer engagement and awareness, intercultural education, and cross-border team and network building.
Dwellworks and Dwellworks Living champion accessibility as well. All the properties in our Dwellworks Living corporate housing portfolio are required to meet applicable accessibility standards. With the recent updates of our company websites, we’ve also followed and integrated the latest Web Content Accessibility Guidelines, and all of our web content has been upgraded to WCAG 2.1. We’ve taken website colors, buttons, photo descriptions and more into account when building our sites with accessibility for all in mind.
Global Capabilities - Local Communities
Community initiatives at Dwellworks and Dwellworks Living are led by the talent on our team. Founded organically by associate-leaders in 2021 in response to the separation we all experienced during the global COVID-19 pandemic, our Connection Committee’s purpose has been to keep our associates connected globally, aligned in our service commitment, and aware of each other’s and the company’s culture to bring more collective value to our stakeholders. This organically grown team of associates, from APAC, EMEA, and the Americas, works together on education, intercultural awareness, team building, and wellness initiatives.
Our team stays connected through activities ranging from holiday parties to 5K fundraising walks, from in-office Olympic games to local community service. Our engagement priorities are defined by all-associate feedback, and information on projects and activities is accessible to all through a shared site that captures photos, resources, links, and research.
Our core values are integrity, teamwork, performance, innovation, and fun, so it’s no surprise our team’s contributions brought us through the challenges of the past few years and prepared us to be agile in a world of changing needs and customer expectations. We’re proud that our Social engagement is led through grassroots cooperation and commitment. That’s the Dwellworks Way.
Governance
Dwellwork knows we have an absolute fiduciary obligation to our clients, to corporate employers, to individual guests and customers, and to the supply chain partners when it comes to governance and compliance. This why we make sure to have 100% of our associates complete mandatory ethics, compliance, and ESG training. We've also received the EcoVadis Bronze medal for our commitment to this pilar of ESG.
Other commitments when it comes to Governance include:
- Being first in the industry adopting GDPR, as our global data privacy standard
- An engaged Enterprise Risk Management Committee (ERMC), with oversight of ESG policies and practices
- Multimillion-dollar technology investments to support unique customer experiences and deep infrastructure/data security
- Annual SOC 2 Audit and unqualified validation of business and financial services processes
Download our Previous Year's ESG Reports Here:
Industry Recognition
Dwellworks Living has been recognized by multiple clients and organizations for our commitment to service, our employer-of-choice workplace, and our leadership in sustainability.
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