Environmental, Social, and Governance
ESG: an Extension of Our Core Values
Dwellworks approach to our Environment, Social, and Governance (ESG) initiatives is an extension of our core values of integrity, teamwork, performance, innovation and fun and our commitment to being an embedded, outsourced extension of the clients we serve. We have always been closely engaged with our clients, customers, associates, supply chain, and investors, as well as with regulatory agencies, the communities where we work and live, and the world we operate in. While we have no legal or regulatory requirement to report on our ESG program, we believe the ESG framework is intrinsic to and aligned with our core values and we are pleased to publicly share an annual ESG Impact Report outlining our commitments, goals, and performance in the areas of environment, social responsibility, and governance. >
A Message from Our President and CEO
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“Since 2007, Dwellworks has proudly embraced an unwavering commitment to our core values. These values have also found expression in our Environmental, Social, and Governance (ESG) initiatives. As a service partner supporting global talent mobility and business travel, Dwellworks is expected to meet commercial standards for operational excellence as well as to demonstrate an understanding of the diverse needs of clients and customers at various points in the mobility experience. We take those actions every day across our global service lines and through our highly motivated and committed teams. While the world is in a time of change and reassessment, our course is to retain our core values while adjusting individual ESG initiatives and solutions in response to client and market needs. Above all, we will remain committed to the sustainability of our business and the success of all our stakeholders, the well-being of our associates and communities, and the bedrock of governance and ethical practice that is the foundation both of our values and our value proposition.
James Conigliaro
Dwellworks President and CEO
Environment
As a global service provider, Dwellworks Living aligns our sustainability initiatives with the expectations of our clients and the opportunities available to our partners. One of our primary contributions to sustainability in our industry is our sponsorship of the carbon calculator for temporary living, developed and validated by the Corporate Housing Providers Association (CHPA), the world’s leading professional association for furnished accommodations providers. Dwellworks Living is proud to be the co-chair of the Sustainability Task Force at CHPA and in our frequent supplier surveys, we’re building provider commitment to sustainable practices, from zero plastics to the use of efficient energy appliances and more.
Additionally, we are a key voice and participant in the Coalition for Greener Mobility, established by Worldwide ERC® (WERC), the Canadian Employee Relocation Council (CERC), the European Relocation Association (EuRA), the Corporate Housing Providers Association (CHPA), the Federation Internationale des Demenageurs Internationaux (FIDI Global Alliance), and the International Association of Movers (IAM) as a resource for simplification and standardization of sustainability practices in mobility. We support standardized methodologies for measuring the carbon footprint of global workforce mobility and business travel and partnering for sustainable, adaptable solutions to mobility and travel policies and practices.
We're also making Destination Services from Dwellworks more sustainable by the extensive digital content we provide in our myDwellworks® platform. Customers and Consultants use our AI assistants to customize their searches for information in hundreds of cities and prepare their rental home search, school search, banking needs, and settling in services in advance of their arrival. Providing greater support in advance minimizes local touring requirements and carbon emissions, while generating satisfaction rates that exceed 98.8%.
Since 2021, we have lowered the GHG emissions of our global office footprint by an estimated 66% and at our global headquarters in Cleveland, Ohio, we’ve partnered with sustainable recycling services to ensure our gently used technology finds a new home with community organizations and avoids being sent to the landfill.
Social
Global mobility and business travel are people-centric business services. We value the unique capabilities and vibrancy of our associates, our networks and our supplier partners, and the diversity and range of needs of our clients and customers. Our people-first industries require empathy, respect, and accountability. We strive to build an organization that reflects the expectations of all the stakeholders we serve and build an “Employer of Choice” culture for talent we strive to recruit, develop, and retain.
Dwellworks and Dwellworks Living have always been organizations that trust our talent, and we fully support our internal subject matter experts in customer service, compliance, and supply chain management who have developed content and provided training experiences that have inspired us in understanding local rules and regulations, customer engagement and awareness, intercultural education, and cross-border team and network building.
Dwellworks and Dwellworks Living champion accessibility as well. All the properties in our Dwellworks Living corporate housing portfolio are required to meet applicable accessibility standards. With the recent updates of our company websites, we’ve also integrated the latest Web Content Accessibility Guidelines, and all of our web content has been upgraded to WCAG 2.1.
Global Capabilities - Local Communities
Community initiatives at Dwellworks and Dwellworks Living are led by the talent on our team. Our Connection Committee was founded and is managed by our associates for the purpose of keeping our teams connected globally, aligned in our service commitment, and aware of each other’s and the company’s culture to bring more collective value to our stakeholders. This purposeful team of associates, from APAC, EMEA, and the Americas, works together on education, intercultural awareness, team building, and wellness initiatives.
Commitment to our local communities is core to Dwellworks culture. Our business has committed over $50,000 to community and volunteer engagements through investments in employee paid time off to support their preferred charities, donations of office furniture and computers, and financial donations from Dwellworks and the TZP Cares Foundation.
Our associates pitch in at foodbanks, serve meals to the hungry, volunteer to support local schools, and raise funds for causes from families in need to cures for cancer. Our engagement priorities are defined by all-associate feedback, and information on projects and activities is accessible to all through a shared site that captures photos, resources, links, and research.
Our core values are integrity, teamwork, performance, innovation, and fun, so it’s no surprise our team’s contributions brought us through the challenges of the past few years and prepared us to be agile in a changing world. We’re proud that our Social engagement is led through grassroots cooperation and commitment. That’s the Dwellworks Way.
Governance
Dwellworks knows we have an essential fiduciary obligation to our clients, to corporate employers, to individual travelers and customers, and to our supply chain partners when it comes to governance, compliance, and ethical business practices. This is why 100% of our associates complete annual, mandatory training in ethics, compliance, data privacy and security, and ESG. Our Code of Conduct applies to associates and suppliers alike. And we participate annually in an EcoVadis assessment of our sustainable business practices, demonstrating our commitment and investment in good governance.
Other demonstrations of our leadership in Governance include:
- Being among the first major suppliers in the mobility industry to adopt GDPR, as our global data privacy standard
- An Enterprise Risk Management Committee (ERMC), sponsored by senior management, with oversight of ESG policies and practices
- Multimillion-dollar technology investments to support unique customer experiences and deep infrastructure/data security
- Annual SOC 2 Audit and positive assessment of our business and financial services processes
Download our Previous Year's ESG Reports Here:
Industry Recognition
Dwellworks Living has been recognized by multiple clients and organizations for our commitment to service, our employer-of-choice workplace, and our leadership in sustainability.
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